Returns & Refunds

Requesting a return: Contact support before returning an item. Include your order number, the item, and the reason for the request. Do not send an item to an address shown on a package or supplier record unless support has provided return instructions for that order.

Damaged, incorrect, or defective items: Contact support promptly with the order details and supporting photos where relevant so the case can be reviewed.

Refunds: Once an eligible return is received and reviewed, an approved refund is issued to the original payment method used for the order. A refund is not represented as approved until that review is complete.

Before live sales: The owner must confirm and publish the return window, eligible categories and condition requirements, treatment of change-of-mind returns, return-shipping responsibility, restocking fees (if any), non-returnable items, and refund processing time. This Preview does not claim that those unresolved live-sale terms are already in effect.